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Distance Learning- FAQ

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Read Me First!

Here are some common questions that are often asked – you will undoubtedly have more! One of the first rules to learn is to ASK QUESTIONS when you are confused or don’t fully understand something.

  1. I have tried contacting (emailing, phoning, meeting, etc.) my instructor without any response. I am so frustrated that I want to drop the class. How should I contact them?
  2. Who do I call about WebCT?
  3. I did not receive a letter about setting up my Web Account or any contact information, who do I talk to?
  4. What is my username and password?
  5. When will my courses be on the site?
  6. How do I log in? How do I get to my WebCT site?
  7. WebCT is not accepting my login, etc. I have been into it before but unable to get into it now and my assignment is due.
  8. My class requires an access code. Where can I find this information?
  9. What is the difference between WebCT and WebAdvisor?
  10. My course is not showing up on WebCT. When will it be accessible?

1. I have tried contacting (emailing, phoning, meeting, etc.) my instructor without any response. I am so frustrated that I want to drop the class. How should I contact them?

Notify (email)  the Division Chairperson of the department your enrolled in and carbon copy (cc) the Dean of Educational Resources, Lois Davis so that she can document the problem and track results.

Academic Divisions

 Division Chair  Phone 
 Business Liz Ott   268-2493
 Fine Arts Erich Unruh  268-2537 
Health Sciences  Jolene Knaus  268-2717 
Language and Literature Tammy Frankland  268-2495 
Life Sciences  Brandi Atnip   268-2541
Physical Sciences  Deanna Schaff   268-2077
Social and Behavioral Sciences David Cherry  268-2268 
Trades and Technology  Jon Blesi  268-2459 
Distance Learning  Lois Davis  268-2703 
 VP, Academic Affairs Carmen Simone   268-2706

2. Who do I call about the WebCT?

Contact the ACT/Proctoring Center Coodinator, Carolyn Buff at 268-2212.

3. I did not receive a letter about setting up my Web Account or any contact information, who do I talk to?

  • If you’re a new distance learning student that has never been register at Casper College, the admissions office shall provide you with a WebAdvisor username and password1-800-442-2963 ext 2458 - this will be the same username and password you will use to log into WebCT courses.

 

4. What is my username and password?

There are four ways of identifying your username and password.

  • Contact the Admission office at 1-800-442-2963 ext 2458.
    or
  • Go to your WebAdvisor site and identify your WebAdvisor login and WebAdvisor Pin number.
    or
  • Contact Carolyn Buff at 268-2212.

5. When will my courses be on the site?

All courses will be open, available to students as soon as possible, prior to the first day of class.  This will be subject to technical issues. Notifications are posted on the distance learning web site.

6. How do I log in? How do I get to my WebCT site?

Step by Step Instructions for logging into WebCT:

  1. Go to the Casper College Home page
  2. Go to the Quick links and click “Distance Learning”
  3. Go to the Casper College Entry Page and click on Log In
  4. Go to the Casper College Log In page and provide your username and password and press OK (This will be the same username and password you use on WebAdvisor)
  5. You should now be in your course

7. WebCT is not accepting my login, etc. I have been into it before but unable to get into it now and my assignment is due.

  • First of all make sure you are using the correct username and password – remember your WebCT and WebAdvisor usernames and passwords are the same.
  • Make sure you bookmark Add to Favorites the Casper College WebCT login, entry page.
  • If you continue to experience problems contact the ACT/Proctoring Center Coordinator, Carolyn Buff at Ext.  2212.

8. My class requires an access code. Where can I find this information?

Sometimes instructors assign access codes to enter into their courses, you must contact your instructor to identify these codes which allow you to enter into their course.

9. What is the difference between WebCT and WebAdvisor?

WebCT is course management software, made to be an interface between you and the instructor. It is how you go to class over the internet. WebAdvisor is software used to register for classes and to access your grades. As of the Fall semester 2007, they now use the same username and password information .

10. My course is not showing up on WebCT. When will it be accessible?

You should be able to see your course on WebCT unless your course didn’t meet satisfactory enrollment quotas and was thereby cancelled. To verify the status of the course, contact the ACT/Proctoring Center Coodinator, Carolyn Buff.

 

 

  Scheduled Server Maintenance

In order to provide a trouble-free learning environment, it is important that the Casper College Distance Education Server (WebCT) is maintained on a weekly basis.

This planned system maintenance will start at 1:00 am each Monday. Depending on the extent of the maintenance, the Distance Education Server (WebCT) may be un-accesible from 1 to 4 hours.

To Students and Instructors who are using Microsoft 2007  

In Microsoft Office 2007, Microsoft added new Open XML formats to Word, Excel, and PowerPoint 2007. Files that are created in the Open XMLformat are not readable by earlier versions of Microsoft Office (such as Microsoft Office 2003, or Microsoft Office 2000).

In order to view and manage files created by Microsoft Office 2007 you will need to install the following compatibility pack. This download will enable users on earlier versions of Microsoft Office to open, edit, save, and create files in the new Open XML format.

 

The download is available on the Microsoft website and it can be found here:

 

http://www.microsoft.com/downloads/details.aspx?FamilyID=941b3470-3ae9-4aee-8f43-c6bb74cd1466&displaylang=en

Last Updated 8/21/07